1. Important Information
1.2. Contact Us
2. Information We Collect
2.1. When You Visit our Website
You are free to explore the Website without providing any information about yourself. When you submit forms on the Website, we request that you provide Personal Information about yourself, and we collect Navigational Information.
2.2. “Personal Information”
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself. Personal Information can also include information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
2.3. “Navigational Information”
This refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the “Navigation Information” section below.
2.4. Information About Children
The Website is not intended for, or targeted at, children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at firstname.lastname@example.org, so that we may delete the information.
3. How We Use Information We Collect
3.2. We Never Sell Personal Information
We will never sell your Personal Information to any third party.
3.3. Use of Personal Information
3.4. Use of Navigational Information
We use Navigational Information to operate and improve the Website. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about AquaGuard Injection & Waterproofing®.
3.5. Customer Testimonials and Comments
We post customer testimonials and comments on our Website, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.
3.6. Service Providers
We employ other companies to provide services to visitors to our Website and our customers, and we may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data, supplementing the information you provide us in order to provide you with better service, and providing customer service. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
3.7. Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.
3.8. Social Media Features
3.9. External Websites
3.10. Public Forums
We offer publicly accessible message boards and blogs. Please keep in mind that if you directly disclose any information through our public message boards, or blogs, this information may be collected and used by others. We will correct or delete any information you have posted on the Website if you so request, as described in “Opting-Out and Unsubscribing” below.
3.11. Retention of Personal Information
We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about our services, and we then securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described in “Opting-Out and Unsubscribing” below.
3.12. Corporate Events
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by AquaGuard Injection & Waterproofing® on the Website.
3.13. Compelled Disclosure
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights or to comply with a law, court order, or legal process.
4. Navigational Information
We use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you submit forms on our Website, a cookie helps us to recall your specific information on subsequent visits.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our Website. AquaGuard Injection & Waterproofing® keeps track of the pages you visit within our Website, in order to determine which pages are the most popular. This data is used to deliver customized content and promotions to customers whose behavior indicates that they are interested in a particular subject area.
4.2. Log Files
We may collect demographic information, such as your ZIP / Postal code, preferences, interests and favorites using log files that are not associated with your name or other personally identifying information. There is also information about your computer hardware and software that is automatically collected by us. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by us to obtain general statistics regarding use of our Website. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.
4.3. Clear Gifs (Web Beacons/Web Bugs)
We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage our Website by informing us of what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages or in emails and are about the size of the period at the end of this sentence. We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to measure the effectiveness of certain communications and the effectiveness of our marketing campaigns. We tie the information gathered by clear gifs in emails to our customers’ Personal Information. If you would like to opt-out of these emails, please see “Opting-Out and Unsubscribing”.
4.4. Flash Cookies and Other Third Party Tracking Technologies
The Adobe Flash Player (and similar applications) use technology to remember settings, preferences and usage similar to browser cookies but these are managed through a different interface than the one provided by your web browser. This technology creates locally stored objects that are often referred to as “Flash cookies.” AquaGuard Injection & Waterproofing® does not use Flash cookies.
4.5. Third Party Tracking Technologies
5. Opting Out and Unsubscribing
5.1. Reviewing, Correcting and Removing Your Personal Information
If you provide us with your Personal Information, you have the following rights with respect to that information:
- To review the user information that you have supplied to us
- To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
- To request that your user information not be used to contact you
- To request that your user information be removed from any solicitation list that we use
- To request that your user information be deleted from our records
- To opt out of being solicited by AquaGuard Injection & Waterproofing®
To exercise any of these rights, please contact us at email@example.com or by mail to AquaGuard Injection & Waterproofing®, 5 Clarkson Court, Caledon, Ontario L7E 0A9, Canada, Attn: Legal. We will promptly change, correct, or delete your information and notify you of the action we have taken.
5.2. Anti-Spam Policy
Our Acceptable Use Policy, applies to us and, among other things, prohibits us from sending unsolicited commercial email in violation of applicable laws, and requires the inclusion in every email sent an “opt-out” mechanism and other required information.
5.3. To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our emails, or by sending us an email at firstname.lastname@example.org, or by sending us postal mail to AquaGuard Injection & Waterproofing®, 5 Clarkson Court, Caledon, Ontario L7E 0A9, Canada, Attn: Legal.